LSI
Client
Mentor
Program™
We understand that most organizations do not have the time and internal resources to focus on process management and improvement on their own. Language Solutions Inc. has developed the Client Mentor Program™ to work side-by-side with our clients, guiding and empowering them to take an active role in their globalization and localization initiatives.
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LSI goes
beyond simple translation by working with our clients to develop and implement target market strategies and predictable, repeatable processes to optimize organizational strengths and increase effectiveness.
"With LSI's Client Mentor Program, our organization has defined objectives and metrics to guide and measure our globalization and localization business decisions."
The LSI Client Mentor Program™ helps organizations to determine where they are in their stage of growth, understand their risks, identify the right leading indicators, prioritize their objectives for their current stage of maturation and have measurement of actual business outcomes.
Key components of the LSI Client Mentor Program are the Global Communication Maturity Model™ and the Global Readiness Scorecard™. The program includes:
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Assessment in 4 Readiness Categories: Strategic, Organizational, Content and Language & Design with a SWOT Analysis and Global Readiness Score
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Placement of organization on Global Communication Maturation Model
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Prioritization of key objectives/strategies to implement for mitigation of risks, cost optimization and improvement of quality in communications
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Metrics to benchmark and measure success associated with key objectives
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Roadmap for process management and continuous process improvement
The key objectives fit within the
4 perspectives of the Balanced Scorecard: Financial, Customer Satisfaction, Internal Process and Quality.
LSI is also currently offering a free too for self-assessment. Our Global Communication Readiness Audit tool is a great place for an organization to begin. Take the self-assessment at your own pace. Share it with others in your organization. Bring it to the table at your next meeting and be the first to offer a strategy in the agenda for gaining process efficiency with the translations that you either outsource or do in-house.
The power to make your journey a success or failure is in
your hands. By selecting the right partner, you take one step toward success.
"Too many companies focus on the lagging measures such as profit, ROI, etc. When you determine the lagging measures, there is nothing you can do about them. Common sense would tell us we need to go back and examine our historical markers as to how we got there. What LSI has done is to put their stamp on business creativity and true innovation. I didn't believe a balanced scorecard could be developed for an entire industry but what they have accomplished for the client encompasses so much more than I believed could have been done. They have documented a methodology that has identified each company's leading indicators - those upstream indicators that will predict and forecast what will happen with companies using multilingual communications. It's all tied into their
Global Communication Maturation Model
. An organization's spot on this Maturation Model is a lagging indicator and most don't know how they got there or how they can move on without the risks inherent. LSI dedicated an enormous amount of time with a passion toward the education of organizations on this path and the data behind it all is astounding..........."
Greg Tucker
Certified Missouri Quality Award Examiner
Student of Baldrige Criteria for
Performance Excellence
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