When does Global Competence Stick?

When does Global Competence Stick?

We talk a lot about building up Global Competence in the organization, but what does it mean? Does it mean that everyone in the organization needs to know the ins and outs of Global Commerce? Does it mean that everyone is Culturally Sensitive? When does Global...
Translating for Canada’s Anti-Spam Legislation changes

Translating for Canada’s Anti-Spam Legislation changes

Until just recently, the Canadian Government had planned to enact the Private right of Action provisions on July 1st as part of Canada’s anti-spam legislation (CASL). This provision would have allowed individuals to bring lawsuits against organizations and...
Setting up a Multilingual Call Center

Setting up a Multilingual Call Center

Developing your own Multilingual Call Center may not be feasible for many small to medium sized business. Here are some considerations when using Phone Interpreting Services for multilingual call center support: First of all, there is the investment question. When the...
Francization and the challenge of Customer Support

Francization and the challenge of Customer Support

When companies are setting up shop in Canada and Quebec particularly, they are subject to the rules and regulations set forth by the OQLF regarding the use of English and French language. One particular challenge is dealing with Customer Support in French. Typically...
Consolidation of corporate communications

Consolidation of corporate communications

An organization recently came to us with a request for more information on our services and they were very up front about their needs and their pain points for consolidation of corporate communications. They are a global organization with many different locations and...