Language Solutions

OUR PROMISE

We will listen, ask questions to understand, guide and advise you with transparency and make YOU the priority.

We want you to feel that “we’ll fit right in” with your team.

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We partner with Marketing, PR, Healthcare and HR Agencies in St. Louis and around the nation to help them grow their business by providing quality translation services to their end clients. 

WHAT WE DO

> Language Services     Technology     Industries

Language Services

Melissa and the LSI team are stellar and their management skills are impeccable. Communication with Melissa is easy and she and her staff are responsive to the needs of a very complicated program being run by one of my firm’s biggest clients. We appreciate all of their hard work and their endless passion and can-do attitude! Client service is definitely LSI’s strong suit and the quality of their work exemplifies that. Thanks for all you’ve done!

Ashley

Director, FleishmanHillard, a Global PR Firm

Language Services    > Technology      Industries

Technology

Language Services     Technology    > Industries

Industries

We love bringing LSI’s services to our clients, because it fits perfectly with the strategic, high-value approach they expect from Buck, and no global communication process is complete without addressing the critical issue of localization. LSI takes the foreign language content created for a short-term communication project and turns it into a long-term asset through the use of client-specific glossaries and Translation Memory. Creating value is what keeps our clients connected to us in the long term, they haven’t just spent money on a one-off communication campaign, they have now created a permanent asset for their organization.

George

Global Communications Executive, Buck Consultants

HOW TO SUCCEED

Localization Maturity

Localization Maturity is about matching your organization’s expectations on global communication outcomes with the right people, processes and technologies. As organizations grow and their localization (translation) needs grow, that organization will have to move through stages of maturity. Our Global Communication Maturity Model™ 2.0 shows an enhanced view of the stages through which organizations will progress when implementing a global communications strategy. Each stage represents a point in time when an organization faces unique challenges that must be met and built upon in order to move forward on their global business path.

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Click on the Maturity Model image to enlarge. Then, scroll down for our Online Assessment to place your organization and get Actionable Information, learn about our Quality Process or the Tools to help you Succeed.

How do you get started?

1. Evaluate Current State

Click on our model above for a full overview and then place your organization on the Maturation Model. We find that most of our clients can place themselves very easily by looking at the descriptions of each stage. You can also answer 5 questions in our online assessment below and we will estimate where you are on the map. This assessment will also highlight your risks at that particular stage and outline concrete ways that we can help you.

2. Measure

For most common process issues, we already have meaningful metrics that we can use to evaluate progress. Together with the overall business objectives, we can begin to measure progress on process improvement and initiatives that can help you reach better cost efficiency and move you up the maturity model.

3. Balanced Scorecard Tracking

Great partnerships are based on outcomes. We find the most effective collaborations should revolve around a common set of goals, objectives and preferred outcomes that we should expect from both parties. That is why we follow the Balanced Scorecard approach to define our relationship and to track progress.

4. Control

Continuous process improvement is an important part of this cycle. But it is important to work on SMART goals that are definite in time and can be controlled. Once progress has been made, it is important to control and document the process before moving forward. We can help to define the process that has resulted from the process improvement initiative and deploy this effectively to control the process.

Too many companies focus on the lagging measures such as profit, ROI, etc. When you determine the lagging measures, there is nothing you can do about them. Common sense would tell us we need to go back and examine our historical markers as to how we got there… LSI dedicated an enormous amount of time with a passion toward the education of organizations on this path and the data behind it all is astounding…

G. Tucker

Associate State Director, University of Missouri Extension

CERTIFICATIONS

Language Solutions became HIPAA Compliant in September of 2013. Each employee is trained on our policies and is certified as HIPAA compliant.

Our WBEN certification provides organizations with a supplier diversity program credit for every dollar spent with Language Solutions.

The only St. Louis based Translation Services Firm to have such stringent standards.

Certified as a Female Business Enterprise (FBE) under the Business Enterprise Program (BEP) of Illinois.

OUR BLOGS

When does Global Competence Stick?

We talk a lot about building up Global Competence in the organization, but what does it mean? Does it mean that everyone in the organization needs to know the ins and outs of Global Commerce? Does it mean that everyone is Culturally Sensitive? When does Global...

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Translating in Word: Formatting a Bilingual Word Document

The situation is this: You have a document set up with styles, chapter numbers and a table of contents and you want to translate the document and present it in a side-by-side bilingual format. However, there are a few things in Word that could drive you nuts if you don’t set up your styles correctly.

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When does Global Competence Stick?

We talk a lot about building up Global Competence in the organization, but what does it mean? Does it mean that everyone in the organization needs to know the ins and outs of Global Commerce? Does it mean that everyone is Culturally Sensitive? When does Global...

read more

Translating for 2018 Open Enrollment

Even though summer season is just about to begin, many Plan Managers and HR consultants are probably already thinking about preparing for the 2018 Open Enrollment. We decided to play around with another fun summer themed infographic to get plan managers to also think about planning for translation and health literacy writing.

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Section 1557: Develop a Language Access Plan

Health Organizations receiving funding from the Department of Health and Human Services for Medicare or Medicaid services will need to comply with Section 1557 anti-discrimination law. Covered entities are encouraged to develop and implement a language access plan to ensure they are prepared to take reasonable steps to provide meaningful access to each individual that may require assistance.

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Managing Back-Translation

Back-translation is the process of translating a translated document back into the original language. The goal of this process is to ensure that the target and source language accurately match.

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When does Global Competence Stick?

We talk a lot about building up Global Competence in the organization, but what does it mean? Does it mean that everyone in the organization needs to know the ins and outs of Global Commerce? Does it mean that everyone is Culturally Sensitive? When does Global...

read more

Translating for Canada’s Anti-Spam Legislation changes

Until just recently, the Canadian Government had planned to enact the Private right of Action provisions on July 1st as part of Canada's anti-spam legislation (CASL). This provision would have allowed individuals to bring lawsuits against organizations and it's...

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Setting up a Multilingual Call Center

Developing your own Multilingual Call Center may not be feasible for many small to medium sized business. Here are some considerations when using Phone Interpreting Services for multilingual call center support.

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Francization and the challenge of Customer Support

When companies are setting up shop in Canada and Quebec particularly, they are subject to the rules and regulations set forth by the OQLF regarding the use of English and French language. One particular challenge is dealing with Customer Service in French.

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Translating for Canada’s Anti-Spam Legislation changes

Until just recently, the Canadian Government had planned to enact the Private right of Action provisions on July 1st as part of Canada's anti-spam legislation (CASL). This provision would have allowed individuals to bring lawsuits against organizations and it's...

read more

WPML integration for WordPress Translation

Organizations seeking a WordPress Translation Solution now can directly connect with Language Solutions for professional translation services. WPML is a downloadable plugin for WordPress that manages not only the translation workflow, but also can be configured to...

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GET IN TOUCH

866.231.3461

314.725.3711

info@langsolinc.com

Language Solutions Inc.
230 S. Bemiston Ave., Suite 610
St. Louis, MO 63105
fax. 314-725-3713  

Language Solutions, Inc.

Language Solutions, Inc.

314.725.3711

info@langsolinc.com